New Features Policy

Summary

  • We do not publish roadmaps.

  • Product Managers review our most popular voted issues on a regular basis.

  • We schedule features based on a variety of factors.

  • Spiisee provides consistent updates on the top 20 issues.

How Spiisee chooses what to implement

In every major release we aim to implement highly requested features, but it is not the only determining factor. Other factors include:

  • Customer contact: We get the chance to meet customers and hear their successes and challenges at developer conferences, and roadshows.

  • Customer interviews: All product managers at Spiisee do customer interviews.  Our interviews are not simply to capture a list of features but to understand our customers’ goals and plans.

  • Customer Support: Our support team provides clear insights into the issues that are challenging for customers, and which are generating the most calls to support

  • Spiisee Experts: Our Experts provide insights into real-world customer deployments, especially for customers at scale.

  • Evaluator Feedback: When someone new tries our products, we want to know what they liked and disliked and often reach out to them for more detail.

  • In product feedback: Products for evaluators and our Quick Launch Program give us a constant pulse on how users are experiencing our product.

  • Usage data: Are customers using the features we have developed?

  • Product strategy: Our long-term strategic vision for the product.

How to contribute to feature development

If you require significant customizations, you may wish to get in touch with [email protected]. We specialize in extending Spiisee products and can do this work for you.